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  Online Banking FAQs  

Online Banking FAQs

Bill Pay FAQs

Online Banking FAQs

Q. What is Online Banking? Is there a fee?
A. Online Banking is a real-time online system that allows our customers a secure and convenient way to access their Hebron Savings Bank accounts via the internet. Online Banking is free! There is a small fee for the Bill Pay feature, which is optional.
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Q. Do I have to register to use Online Banking?
A. You can apply online or in person!
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Q. I am having difficulty logging into my Online Banking account. What do I do?
A. There may be several reasons you are
experiencing difficulty logging into your Online Banking
session. If you complete the ID and PIN fields and click
‘submit’ and your computer does not seem
to do anything, the problem may be your browser. We
have found that users with Internet Explorer version
6.0 or XP need to complete one of the following two
  • At the bottom right hand corner of your screen there should be a little red circle with a minus sign inside. Double click on this icon and a 'Privacy Report' window should appear. On the Privacy Report, highlight the site address in the text area by clicking once on
    it, then click 'Summary.' When the Privacy Policy
    window pops up, check the box at the bottom that states
    'Always allow this site to use cookies'. Click OK
    and close out of the privacy report.

  • If this does not seem to clear up the problem, you
    may want to try this solution. On the top Internet
    Explorer tool bar, choose 'Tools,' then 'Internet
    Options'. On the Internet Options window, click on
    the tab labeled 'Privacy'. On the Privacy window,
    there will be a section titled Settings, and there
    will be a slider on the left hand side. Move the slider
    all the way down, until it says 'Accept All Cookies'.
    Click OK and close out.
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Q. Why does it say 'Your Account is Currently Locked' when I try to log into Online Banking?
A. As a security measure, accounts will lock for several reasons, such as inactivity or the incorrect PIN being entered three times in a row. If your account is locked, please call the Bookkeeping Department at 410-749-1185 during regular business hours. Upon proper identification, we will be happy to unlock the account and reset the PIN. This is only for the security of our customers. We apologize for any inconvenience.
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Q. What kind of browser do I need?
A. You will need a connection to the Internet and a Web Browser that supports 128-bit SSL encryption. Netscape Navigator 4.5 (or higher) or Microsoft Explorer 5.0 (or higher) both support this type of encryption.

You can download the latest browser software at the following sites:
Microsoft Internet Explorer

Netscape Navigator
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Q. What happens if I forget my PIN?
A. You are allowed 3 attempts to enter the correct PIN before your account will be locked. If you cannot remember your PIN and/or you are locked out of the system, please call the Bookkeeping Department at 410-749-1185 during regular business hours.
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Q. What happens if I don’t log off the system?
A. Online Banking has a 10-minute time out feature. If the system has been inactive for over 10 minutes, the user will be required to re-enter their ID and PIN.
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Q. How secure is Online Banking?
A. State-of-the-art technology is used to keep your information secure. All sensitive and personal information is encrypted, and access requires passwords that only you know. Look for a small padlock icon somewhere on your browser and check the address bar of the site you are on. The URL should begin with "https". Both the padlock and the "https" act as confirmation that you are accessing your account over an encrypted connection.

In addition, your account numbers, Social Security numbers, and Tax ID numbers are never displayed on the Online Banking system. However, if you feel your information has been jeopardized in any way, please contact your local branch immediately.
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Q. Are there limits on the number of transfers I can make?
A. Yes, depending on the type of account you have. Some accounts, such as checking accounts, have no limits on the number of transfers a client can make. However, savings accounts, by federal regulation, are allowed no more than six electronic transfers per month.
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Q. What does the downloading feature do?
A. The download option allows you to download your transactions and/or payment schedule (Bill Pay users) into spreadsheet or word processing programs and Microsoft Money.
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Q. What can I do to keep my information secure?
A. There are several things you can do to protect your Identification and PIN.
  • Do not use an obvious number or other accessible information for your Online Banking ID or PIN.

  • Ensure no one is watching when you enter your Online Banking ID and PIN.

  • Try to memorize your Online Banking ID and PIN rather than writing them down.

  • Do not share your Online Banking ID and PIN with others.

  • Set up security alerts on online banking and be sure your email address is correct.

  • Report any unusual account activity immediately to our Bookkeeping Department at (410)749-1185.

  • Do not give your information to anyone requesting it over the phone unless you have initiated the call.

  • Always log out of your online banking session when you have finished.

  • Avoid public computers, networks, and Wi-Fi's.

  • It is always safer to access your online bank account by typing the address into your browser directly.

  • Maintain your computer with the latest software updates (patches) and anti-virus software.

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Bill Pay FAQs

Q. What is Bill Pay? Is there a fee?
A. Bill Pay is an Online bill payment system that allows our customers to send an electronic or check remittance to any business/person within the United States. Your first 3 months of Bill Pay are free. If you decide you like it and want to continue, your account will be debited $5.95 per month. You can submit up to 20 payments each month at no additional charge. Each payment over 20 is $0.50.
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Q. Do I have to register to use Bill Pay?
A. Yes, a one-time application is required to sign up for Bill Pay. Apply at any Hebron Savings Bank branch or apply online. You will use your Online Banking ID and PIN to access Bill Pay.
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Q. When and how are payments processed?
A. Scheduled check payments are processed Monday through Friday at 1:00 PM. Check payments made or scheduled before 1:00 PM Monday through Friday will be processed that day. Check payments entered after 1:00 PM will be processed on the next business day.

Scheduled electronic payments are processed twice a day Monday through Friday at 3:00 AM and 1:00 PM. Electronic payments made or scheduled before 1:00 PM Monday through Friday will be processed that day. Electronic payments entered after 1:00 PM will be processed on the next business day.

All scheduled payments that fall on the weekend or a holiday will be processed the previous business day. Always allow 3-5 business days for electronic payments, 5-10 days for payments made by check.

(All times are Eastern)
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Q. Will the memo field be printed on the check sent to the payee?
A. Yes. The memo field text will be printed on payments remitted by check. The account number that you entered when you added the payee to your Personal Payee List is also printed on the check. This allows the payee to know which account to apply the payment to.
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Q. Can I postdate single and/or recurring payments?
A. Yes. Just set the payment date for any date in the future. Single payments are actually set up into two categories: current and future payments, which allow you to schedule payments in the future or for the current date. If a monthly recurring payment is set up to be paid on the 15th and the current date is November 5th, a payment will be scheduled for the month of November and the 15th of every future month until the end date is reached. However, if the payment is set up to be paid on the 15th and the current date is November 16, the first payment will occur on December 15th.
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