NEW ONLINE BANKING
SECURITY FEATURE!
We have added a new security feature to our Online Banking service to provide added protection to your accounts and lessen the chances of unauthorized access.
You will be asked to set up and answer several "security questions", which will later be used to verify your identity if we detect any unusual or uncharacteristic activity. |
 |
|
| |
 |
| |
| Online Banking is a real-time online system that allows our customers a secure and convenient way to access their Hebron Savings Bank accounts via the internet. Online Banking is free! There is a small fee for the Bill Pay feature, which is optional. |
| |
| |
Top of Page |
| |
There may be several reasons you are
experiencing difficulty logging into your Online Banking
session. If you complete the ID and PIN fields and click
‘submit’ and your computer does not seem
to do anything, the problem may be your browser. We
have found that users with Internet Explorer version
6.0 or XP need to complete one of the following two
options:- At the bottom right hand corner of your screen there should be a little red circle with a minus sign inside. Double click on this icon and a 'Privacy Report' window should appear. On the Privacy Report, highlight the site address in the text area by clicking once on
it, then click 'Summary.' When the Privacy Policy
window pops up, check the box at the bottom that states
'Always allow this site to use cookies'. Click OK
and close out of the privacy report.
- If this does not seem to clear up the problem, you
may want to try this solution. On the top Internet
Explorer tool bar, choose 'Tools,' then 'Internet
Options'. On the Internet Options window, click on
the tab labeled 'Privacy'. On the Privacy window,
there will be a section titled Settings, and there
will be a slider on the left hand side. Move the slider
all the way down, until it says 'Accept All Cookies'.
Click OK and close out.
|
| |
| |
Top of Page |
| |
| As a security measure, accounts will lock for several reasons, such as inactivity or the incorrect PIN being entered three times in a row. If your account is locked, please call the Bookkeeping Department at 410-749-1185 during regular business hours. Upon proper identification, we will be happy to unlock the account and reset the PIN. This is only for the security of our customers. We apologize for any inconvenience. |
| |
| |
Top of Page |
| |
| You are allowed 3 attempts to enter the correct PIN before your account will be locked. If you cannot remember your PIN and/or you are locked out of the system, please call the Bookkeeping Department at 410-749-1185 during regular business hours. |
| |
| |
Top of Page |
| |
| Online Banking has a 10-minute time out feature. If the system has been inactive for over 10 minutes, the user will be required to re-enter their ID and PIN. |
| |
| |
Top of Page |
| |
| State-of-the-art technology is used to keep your information secure. All sensitive and personal information is encrypted, and access requires passwords that only you know. In addition, your account numbers, Social Security numbers, and Tax ID numbers are never displayed on the Online Banking system. However, if you feel your information has been jeopardized in any way, please contact your local branch immediately. |
| |
| |
Top of Page |
| |
| Yes, depending on the type of account you have. Some accounts, such as checking accounts, have no limits on the number of transfers a client can make. However, savings accounts, by federal regulation, are allowed no more than six electronic transfers per month. |
| |
| |
Top of Page |
| |
| The download option allows you to download your transactions and/or payment schedule (Bill Pay users) into spreadsheet or word processing programs and Microsoft Money. |
| |
| |
Top of Page |
| |
There are several things you can do to protect your Identification and PIN.
- Do not use an obvious number or other accessible information for your Online Banking ID or PIN.
- Ensure no one is watching when you enter your Online Banking ID and PIN.
- Try to memorize your Online Banking ID and PIN rather than writing them down.
- If you record your Online Banking ID and PIN, store the document in a secure place.
- Do not share your Online Banking ID and PIN with others.
- Report any unusual account activity immediately.
- Do not give your information to anyone requesting it over the phone unless you have initiated the call.
- Always log out of the system.
|
| |
| |
Top of Page |
| |
| Bill Pay is an Online bill payment system that allows our customers to send an electronic or check remittance to any business/person within the United States. Your first 3 months of Bill Pay are free. If you decide you like it and want to continue, your account will be debited $5.95 per month. You can submit up to 20 payments each month at no additional charge. Each payment over 20 is $0.50. |
| |
| |
Top of Page |
| |
| Yes, a one-time application is required to sign up for Bill Pay. Apply at any Hebron Savings Bank branch or apply online. You will use your Online Banking ID and PIN to access Bill Pay. |
| |
| |
Top of Page |
| |
Scheduled check payments are processed Monday through Friday at 10:00 AM. Check payments made or scheduled before 10:00 AM Monday through Friday will be processed that day. Check payments entered after 10:00 AM will be processed on the next business day.
Scheduled electronic payments are processed twice a day Monday through Friday at 12:00 Midnight and 10:00 AM. Electronic payments made or scheduled before 10:00 AM Monday through Friday will be processed that day. Electronic payments entered after 10:00 AM will be processed on the next business day.
All scheduled payments that fall on the weekend or a holiday will be processed the previous business day. Always allow 3-5 business days for electronic payments, 5-10 days for payments made by check.
(All times are Eastern) |
| |
| |
Top of Page |
| |
| Yes. The memo field text will be printed on payments remitted by check. The account number that you entered when you added the payee to your Personal Payee List is also printed on the check. This allows the payee to know which account to apply the payment to. |
| |
| |
Top of Page |
| |
| Yes. Just set the payment date for any date in the future. Single payments are actually set up into two categories: current and future payments, which allow you to schedule payments in the future or for the current date. If a monthly recurring payment is set up to be paid on the 15th and the current date is November 5th, a payment will be scheduled for the month of November and the 15th of every future month until the end date is reached. However, if the payment is set up to be paid on the 15th and the current date is November 16, the first payment will occur on December 15th. |
| |
|
| |
|
| |
Top of Page |
| |
|
| |
|
|
